Returns & Exchanges
At Tierra Y Mar, we want you to be completely satisfied with your home decor and artisanal furniture. If your selection isn't the perfect fit for your space, we offer a 30-day window for returns and exchanges on all eligible items.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.
Pack with Care
Securely place the items in their original packaging, ensuring all protective padding is included to prevent damage during transit back to our warehouse.
Ship the Package
Affix the prepaid label to your parcel and drop it off at any authorized shipping location; we recommend obtaining a receipt for your tracking records.
Receive Your Refund
Once our artisans inspect the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing