Frequently Asked Questions
Everything you need to know about our artisanal home collection.
What materials are used in Tierra Y Mar products?
We pride ourselves on using sustainably sourced, high-quality materials including organic cotton, reclaimed wood, and hand-fired ceramics that reflect the natural beauty of the earth and sea.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. For handcrafted or made-to-order furniture pieces, please allow 3-4 weeks for production and delivery.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and order weight.
What is your return policy?
We offer a 30-day return window for most items in their original condition. Please note that custom furniture and final sale items are not eligible for return unless they arrive damaged.
Are your products handmade?
Many of our collections are handcrafted by skilled artisans. Because of this, slight variations in color, texture, and finish are expected and celebrate the unique character of each piece.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your home.